Join Michael Hill as a Full-Time Quality Assurance Inspector

Support our retail network by ensuring product excellence and seamless returns from our Australian Support Centre in Brisbane.

More About the Opportunity:

We’re excited to offer a full-time opportunity at our Support Centre in Brisbane for a detail-oriented and proactive individual. This role is ideal for someone with a passion for quality control and inventory accuracy, looking to contribute to a dynamic and collaborative team.

Working Monday to Friday, 6:30 AM to 3:00 PM, you’ll play a key role in maintaining Michael Hill’s product standards, managing returns, and supporting our quality operations.

Key Responsibilities:

• Inspect incoming products to ensure they meet Michael Hill’s minimum standards.
• Perform quality tests using specialised equipment and procedures.
• Maintain accurate records of inspections and non-conformances.
• Process retail product returns, including receiving, inspecting, and coordinating vendor returns.
• Manage inventory using Dynamics 365, including cycle counts and discrepancy resolution.
• Communicate with internal teams and external vendors to ensure smooth operations.
• Prepare and document items for refining and autoclaving processes.

More About You:

• Strong attention to detail and critical thinking skills.
• Effective written and verbal communication.
• Proficient in Microsoft Office, especially Excel.
• Experience in administration or inventory roles, ideally with a quality focus.
• Ability to work independently and adapt quickly to changing priorities.
• Experience with jewellery or Microsoft Dynamics 365 is a plus.

At Michael Hill we offer:

• A supportive, diverse and inclusive team.
• Join a global retail leader committed to your professional development.
• Exposure to global experiences and audiences - Australia, New Zealand & Canada.
• Discounts across our full range of brilliant products.

Join a Brand with Purpose

At Michael Hill, we’re committed to sustainability, ethical sourcing, and corporate responsibility. Be part of a company that’s shaping a better future - for our customers, our planet, and our team.

Take Your Step to Brilliance – Apply Now!