At Michael Hill, our heritage of craftsmanship meets digital innovation. As a leading global jewellery retailer, we're on a mission to create seamless, inspiring shopping experiences across all customer touchpoints. We're looking for a detail-oriented and proactive eCommerce Coordinator to help drive our digital success.

As an eCommerce Coordinator, you’ll support the day-to-day operations of our digital trade function across Michael Hill, Medley and third-party marketplaces. Reporting to the Digital Trade Lead, you’ll play a vital role in optimising product visibility, ensuring a seamless customer experience, and executing online campaigns in line with our brand and business goals.

More about this role:

Website Management & Optimisation

• Update and maintain product listings, pricing, and promotional activity
• Ensure accurate categorisation, tagging, and on-site search optimisation
• Assist with campaign execution, uploading creative assets, off-site briefing, and conducting UAT and QA testing
• Monitor site health and flag issues

Marketplace Coordination

• Manage listings and updates across marketplaces, ensuring consistency with our main site
• Support promotional campaigns and resolve listing issues with marketplace partners
• Work with fulfilment and customer service to ensure smooth operations and customer satisfaction

Operational Support

• Collaborate with Planning, CRM, Creative, and other teams to align on launches and promotional calendars
• Assist in weekly trade reporting with actionable insights
• Contribute to continuous improvement by documenting and refining BAU processes

 What You Bring:

• 1+ years' experience in eCommerce coordination or digital merchandising (retail experience preferred).
• Familiarity with eCommerce platforms (e.g. SFCC), marketplaces (e.g. Seller Centre), and CRO tools.
• Strong analytical skills and proficiency in tools like Google Analytics, and Excel.
• Excellent attention to detail, time management, and multitasking skills.
• A collaborative spirit and clear, confident communication style.

 What Makes You a Great Fit

• Detail-obsessed and data-driven
• A natural problem-solver with a continuous improvement mindset
• Adaptable and calm in a fast-moving digital environment
• A team player who thrives in a collaborative, cross-functional workplace
• Self-motivated with a proactive attitude toward learning and results

 Why Join Michael Hill?

At Michael Hill, we believe our people are the spark behind our success. You’ll be part of a passionate, creative, and dynamic digital team that’s reshaping the future of jewellery retail across borders and platforms.