Customer Orders Assistant - Planning and Central Merchandise

Permanent Full-time | Brisbane Head Office

Are you highly organised, detail-oriented, and passionate about delivering exceptional customer experiences? Join Michael Hill as a Customer Orders Assistant and play a pivotal role in supporting our customer order process while maintaining the accuracy and integrity of product information across our business. Based in our Brisbane Support Centre, you'll work closely with a collaborative team, supporting stores, vendors, and internal stakeholders to ensure outstanding outcomes for our customers.

About The Opportunity

As a Customer Orders Assistant, you'll support the day-to-day management of customer orders and product information systems, ensuring accuracy, efficiency, and a seamless experience for both customers and stores. You'll become a key point of contact for customer order enquiries while collaborating across teams including E-Commerce, Retail, Warehouse, Merchandising, and IT. 

What You'll Be Doing

• Process and manage special customer order purchase orders.
• Monitor delivery timelines, manage overdue orders, and resolve order-related issues.
• Support retail stores with customer order enquiries via the Freshdesk ticketing system.
• Assist with customer quote requests, pricing reviews, and SKU creation.
• Investigate product data issues and support system testing activities.
• Conduct product data validation and accuracy checks.
• Analyse reports and dashboards to identify trends and support business decision-making.
• Liaise with vendors and internal stakeholders to ensure effective communication and process management.

About You

You are a proactive and analytical individual who enjoys working with data, systems, and people. You'll thrive in a fast-paced environment where organisation, communication, and attention to detail are key. To succeed in this role, you'll bring:

• Experience in a merchandising, product support, retail support, or customer service environment.
• Strong written and verbal communication skills, with the ability to build effective stakeholder relationships.
• Exceptional attention to detail and a process-driven approach.
• Excellent time management and prioritisation skills.
• Experience working with systems, product data, and Microsoft Office, particularly Excel and Word.
• A collaborative, adaptable, and solutions-focused mindset with the ability to work both independently and as part of a team.
• A tertiary qualification in Business or a related discipline is desirable.

Why Join Michael Hill?

At Michael Hill, we're passionate about creating meaningful moments for our customers and empowering our people to build rewarding careers. You'll join a supportive and collaborative team where your contributions directly impact customer satisfaction and business success.

• Full-time permanent opportunity (38 hours per week)
• Supportive team culture and development opportunities
• Brisbane Support Centre location
• Work with a respected international retail brand
• Exposure to merchandising, product data, and customer order operations
• Rewarding exclusive staff discount on our fabulous jewellery

If you're looking for a role where you can combine customer service, data accuracy, stakeholder engagement, and operational excellence, we'd love to hear from you.

Apply today and become part of the Michael Hill journey.