Permanent Full-Time | Cannon Hill | On-Site Parking 

Are you someone who takes pride in delivering great customer experiences? Do you enjoy solving problems and making things easy for customers?

We’re looking for two Customer Service Consultants to join our Brisbane based team. This is your chance to be the voice of the brand, supporting customers across multiple channels and making every interaction count!

What you’ll be doing:

• You’ll be the first point of contact for customers, providing support across phone, email, live chat, and social media.
• Delivering friendly, personalised support across all channels.
• Resolving enquiries efficiently, aiming for first contact resolution.
• Managing orders, returns, payments, and account updates.
• Handling customer concerns with empathy and professionalism.
• Escalating complex issues where needed.
• Maintaining accurate records in CRM systems.
• Working closely with your team to continually improve the experience.

What you’ll bring:

• At least 2 years of experience in a customer-facing role within a contact centre or retail setting.
• A customer-first mindset with a practical, solutions-focused approach.
• Experience using CRM systems.
• Clear and confident communication skills (written and verbal).
• Strong organisation and time management skills.
• Confidence working across multiple systems and platforms.
• A calm, resilient approach when handling enquiries or complaints.

Why Michael Hill?

• Flexibility: Enjoy hybrid working, a modern office space, and free onsite parking, plus the ability to work flexible hours across a 7am–7pm roster, helping you balance work and life with ease.
• Culture: You’ll be joining a collaborative, supportive culture where people are trusted, ideas are valued and customer experience truly matters.
• Growth: This role offers a strong foundation in customer experience with clear pathways to grow into senior or broader head office opportunities.
• Brand: Be part of a global business with bold plans and a brilliant future.
• Perks: Discounts across our stunning product range & access to our exclusive rewards platform providing discounts and cashback with multiple retailers. Free access to our Employee Assistance Program.

Apply now and bring your experience to a team that values great service, collaboration, and real career growth.