There are many avenues within the IT space that one can immerse themselves in – this role is really what you make of it. I started at Michael Hill whilst I was in my last year of uni at QUT. The business supports and motivates whichever path you would like to go down with their high investment in technology. I would recommend you apply and see where Michael Hill can take you. See you in the office!”  - Team member testimonial

We have a fantastic opportunity here in our Michael Hill Support Centre for a keen, tech-savvy individual to work within our IT Service Desk environment. This team provides best in class IT service support to our network of retail stores and support centres - join us as a Service Desk Associate. This is a highly varied role, across multiple technologies, with unlimited scope to advance your technical knowledge and career!

This is a full-time opportunity working 38 hours across 5 days per week. This is an ideal position for someone who is keen to make a start in a career journey into the world of IT. You could have a background in retail or hospitality or recently completed a degree or certificate.

About the Opportunity

• Provide excellent customer care to our staff - this includes our network of retail stores in Australia, New Zealand and Canada & our support centre offices.
• Be the first point of contact for all Michael Hill employees seeking SAAS assistance over the phone and via a Fresh Desk Ticketing Environment.
• Talking customers (our employees) through problem-solving processes and escalating issues where required.
• To some degree also provide a level of technical support by remote trouble shooting by using diagnostic techniques and asking pertinent questions.

More About You

• Excellent Customer Service Skills - the willingness to help our customers. This could be experience working in retail or hospitality.
• Positive attitude & a team player. Keen to work as part of a wider IT team.
• Calm demeanour - able to calmly assist our customers who are generally in stressful situations.
• Agile/Adaptable – able to quickly adapt new processes and changes in IT systems.
• Willingness to learn and a passion for retail and IT. 
• Studying IT or desire to grow an IT career.  

Why join Michael Hill:

• Join a diverse and inclusive employer dedicated to your professional development
• Access to best of class productivity tools and workplace technology
• Brand new, state of art head office at Cannon Hill with onsite parking
• A fast paced and dynamic team environment with real opportunities for progression
• Global exposure & learn from amazing leaders!
• Onsite parking and amazing discounts on our full range of products
• Access to Michael Hill Rewards providing discounts and benefits to over 400 national and international retailers