At Michael Hill, we understand that exceptional repair and service support is a key part of delivering an outstanding customer experience. As a Jewellery Repairs Administrator, you will enjoy a role that blends operational excellence with the chance to drive innovation and efficiency across our product service processes. This role provides exposure to a diverse range of stakeholders, offering a dynamic work environment where no two days are the same.
It is perfect for someone with a passion for delivering exceptional service, solving complex problems, and supporting a team-oriented culture. If you’re looking for a challenging yet rewarding opportunity where you can grow, influence, and truly make a difference, this position is for you!

What You’ll Be Doing:

• Streamline Repair and Service Operations: Take ownership of handling the global repair inbox and responding to store enquiries promptly and efficiently, ensuring clear and timely communication with stakeholders.
• Refine Processes and Best Practices: Develop, uphold, and improve documentation and process guides that support store operations and repair workflows, enabling clarity and consistency across the business.
• Deliver Actionable Insights: Analyse retail trends and store communications to identify opportunities for improvement. Your ability to translate data into practical solutions will help drive efficiencies and enhance service delivery.
• Collaborate Across Teams: Work closely with multiple stakeholders, including store managers, repair partners, and internal teams such as Finance, Insurance, and Retail Repairs, to ensure seamless service and operational alignment.
• Solve Complex Challenges: Use your problem-solving skills to troubleshoot issues, support retail teams, and maintain professional relationships with external partners.

 What You’ll Bring to the Team:

• Outstanding communication skills with the ability to liaise effectively across teams and with external partners.
• Exceptional attention to detail and the drive to follow processes through to completion.
• A talent for multi-tasking, along with a passion for problem-solving and troubleshooting.
• A positive, can-do attitude, adaptability, and resilience in a fast-paced environment.
• A proven ability to build strong team relationships and maintain professional connections with external stakeholders.
• Background of Retail or Jewellery Experience is advantageous but not mandatory.

 More about this Opportunity:

Reporting to the Group Product Service Manager you’ll play a crucial role in streamlining repair workflows and fostering strong relationships with retail stores and repair partners. This position offers an exciting opportunity to:

Make a Real Impact: Your proactive approach will improve repair processes, enhance service standards, and boost efficiency.

• Grow Your Career: Collaborate with cross-functional teams, from Retail, Finance and Insurance and Merchandising, and gain invaluable exposure to different aspects of the business.
• Shape Best Practices: Take ownership of processes and documentation, ensuring clarity, consistency, and continuous improvement across the department.
• Drive Change: Use your keen analytical skills to identify trends, generate solutions, and contribute to meaningful, company-wide improvements.

 This is more than just a job—it’s your chance to grow, make a tangible impact, and be a part of a supportive team environment. Take the leap and express your interest today—your next career move is just around the corner!  Join the team behind the moments that matter.