The Retail Operations Specialist will support Michael Hill’s Retail Operations Team by reviewing data, making recommendations, and facilitating the delivery of key business improvements.

Reporting to the Group Retail Operations Team Lead you will be based in our Global Support Centre in Cannon Hill, the Retail Operations Specialist will play an integral role in improving the experience of our in-store teams by improving business function through data analysis, as well as provide prompt and efficient responses to enquiries. The successful candidate will have a real passion for Michael Hill operations, an in-depth knowledge in our systems and ideally have in store experience.

Your Primary responsibilities will be to:

• Respond to and resolve/escalate queries via phone or email
• Provide excellent customer experiences when handling enquiries while demonstrating our value of care
• Demonstrate analysis of business issues to identify root causes and solutions
• Present and communicate insights in relevant ways to internal and external stakeholders
• Assist the broader team with general administrative duties as well as operational projects

 The successful applicant will have:

• An understanding of the daily operations of a retail jewellery store.
• Strong communication skills, positive can do attitude
• Ideally an understanding of and experience with Microsoft Dynamics 365
• Excellent attention to detail and desire to follow through with processes
• Ability to manage multiple tasks and problem solve
• Open communication and adaptability to change
• The ability to establish effective team working relationships and maintain professional external relationships

This is a rare opportunity to join the fast paced and exciting Retail Operations team whilst making a real difference to the retail environment, the business, and its’ operations.