Are you passionate about delivering exceptional customer experiences and have a natural gift for connecting with people?

Do you thrive in a dynamic, high-energy environment and love the idea of being part of a premium, market-leading brand?

If you're driven to exceed KPIs and make a difference, Michael Hill Napier wants YOU!

About Michael Hill: We’re more than just a jeweller – we’re a part of life’s most memorable moments. As a global leader in premium jewellery, with stores across Australia, New Zealand, and Canada, we’re committed to helping our customers celebrate love, life, and milestones through beautifully crafted jewellery.

What’s In It For You?

Training That Sets You Up for Success: Start with our 12-week ‘Stepping Stones’ program – full of hands-on, in-depth training to immerse you in product knowledge and the art of exceptional customer service.

Great Work-Life Balance: We understand life outside of work is important. Enjoy a rostered schedule with planned days off, so you can live your best life both at work and at home.

Incentive Rewards: Earn more with our monthly performance-based incentives, rewarding your hard work and achievements with extra rewards on top of your hourly rate.

Celebration of Success: Be part of a team that celebrates both individual and team milestones – from region awards to store events, we make success a shared experience.

Team Discounts: Sparkle with exclusive team member pricing on our stunning range of jewellery – because you deserve to shine too!

What We’re Looking For:

A Passionate Sales Professional: You’re not just selling jewellery, you’re creating moments! You’ll connect with customers, help them find the perfect piece, and deliver a memorable, premium in-store experience.

KPI-Driven and Customer-Focused: You love the challenge of a sales target and consistently hitting KPIs. You’re excited about achieving both your personal and team goals in a customer-centric environment.

A Creative Spirit: From maintaining the store’s dazzling presentation to creating eye-catching displays, you’ll ensure our store always shines.

A Willingness to Learn and Grow: You’re eager to learn from experienced leaders and work alongside a supportive team to reach new heights in your career.

Flexible and Available: Ready to work evenings, weekends, and public holidays on a rostered basis? We need someone who is flexible and enthusiastic about taking on new challenges.

The Opportunity: In return for your hard work, we offer a guaranteed 30-35 hours per week and a chance to immerse yourself in the Michael Hill story – from our luxurious products to our rich history. You'll be an integral part of a team that is proud to offer a world-class customer experience.

Join a Brand with Purpose: At Michael Hill, we are deeply committed to sustainability and corporate responsibility. By joining us, you’ll be part of a company that’s making meaningful strides towards a better future for our product, our planet, and our people.

If you're ready to bring your passion, energy, and talent to a brand that’s as committed to your growth as you are to ours, apply now!

We can’t wait to hear from you!