Permanent |Full-time | Hybrid - Cannon Hill Office + WFH | Free on-site parking

Since 1979, Michael Hill has helped customers celebrate life’s special moments with quality jewellery made to last.

We’re now looking for a Customer Service Advisor to join our team and deliver the exceptional service we’re known for.

What You’ll Do:

• Support customers across multiple channels with professionalism and care
• Resolve queries and complaints promptly, using sound judgment
• Document all customer interactions accurately
• Collaborate with team members and internal partners
• Follow data security practices and protect customer information
• Enjoy flexible work options, with mainly Monday–Friday hours and occasional weekend coverage

What You’ll Bring:

• 2+ years' relevant, proven experience in retail or contact centre roles
• Strong communication and customer‑focused mindset
• Confident problem‑solving and critical‑thinking skills
• Ability to multitask and prioritise
• Tech-savvy, comfortable working across multiple systems
• Team‑oriented, adaptable, and professional

Why Join Us?

• Flexibility: Hybrid working and state of the art offices with free onsite parking and close to public transport.
• Culture: A supportive team environment that celebrates success.
• Growth: Real opportunities for development and career impact.
• Brand: Be part of a global business with bold plans and a brilliant future.
• Perks: Discounts across our stunning product range & access to our exclusive rewards platform providing discounts and cashback with multiple retailers. Free access to our Employee Assistance Program.

Think you’d be a great fit? We’d love to hear from you; apply today!

We foster a diverse and inclusive workforce where all of our team members can be their brilliant selves. Here, you will be treated with dignity and respect. You will also be joining a renowned, international jeweller with a proud heritage since 1979. Michael Hill is deeply committed to sustainability and responsibility, so you can take pride in knowing you are part of a company that is working towards serious sustainability goals for our Product, Planet, and People.