Step Into a High‑Impact Operational Role.

Lead with Clarity. Think Fast. Keep the Wheels Turning.

We’re seeking an adaptable, fast‑thinking professional to take ownership of a critical operational function. This role isn’t just about quality — it’s about running the day‑to‑day, staying ahead of shifting priorities, and guiding a small team to deliver accurate, timely results in a complex, fast‑moving environment.

Based at our Brisbane Head Office in Cannon Hill, you’ll be central to keeping Australian operations flowing smoothly while working closely with our jewellery product range.

About the Role

This full‑time position is ideal for someone who enjoys variety, handles constant change with confidence, and can lead by example. You’ll work Monday to Friday, 6:30 AM to 3:00 PM (with some flexibility), supporting operational workflows, coordinating activities across the business, and overseeing a small team to ensure tasks are completed to a high standard and on time. Previous jewellery experience is highly desirable but not required. What’s essential is a strong desire to learn jewellery, curiosity about products and processes, and the ability to pick things up quickly. 

What You’ll Be Doing

• Lead and support a small team, providing clear direction, structure, and daily priorities
• Manage operational workflows end‑to‑end in a fast‑paced, constantly changing environment
• Analyse issues quickly and make sound, logical decisions to keep work moving
• Oversee product inspections, returns, and vendor communications
• Work independently and proactively to resolve bottlenecks and prevent delays
• Coordinate stock movements, inspections, and real‑time data updates
• Keep systems and records accurate and up to date at all times
• Communicate clearly with internal teams and stakeholders
• Learn new systems, processes, and jewellery requirements quickly

 What We’re Looking For

• Someone who thinks and works fast, stays organised, and thrives in constant change
• Strong operational leadership and delegation skills
• Excellent logical reasoning and problem‑solving capability
• High attention to detail balanced with the ability to move quickly
• High digital literacy — especially D365, Excel, Microsoft Office, and workflow tools
• Ability to work independently while confidently leading others
• Experience in operations, logistics, manufacturing, inventory, or quality is beneficial
• Jewellery experience is desirable but not essential
• Strong willingness and curiosity to learn jewellery products/specification and processes is essential
• A proactive, self‑driven learner with strong initiative

 Why Join Us?

• Be part of a high‑performing global brand
• Lead a capable team within a supportive and collaborative environment
• Comprehensive on‑the‑job training, including jewellery knowledge
• Real opportunities to grow and shape the role
• Access generous staff discounts across our product range

Apply now and start your journey with Michael Hill!