Permanent | Full-Time | Hybrid - Cannon Hill Office |On-Site Parking

This is an entry level opportunity ideal for someone with a customer service and administration background who is looking to step into the Return to Work (RtW) or Work Health & Safety (WHS) space. You don’t need previous RtW or WHS experience - just strong organisation skills, confidence dealing with customers, and a proactive, detail focused approach.

About the Role

As a junior Return to Work and WHS Coordinator, you’ll support our RtW and WHS processes through high-quality administrative and customer support. This is a fantastic opportunity to build foundational knowledge in occupational health, injury management, and workplace safety while leveraging your existing customer service skillset.

Key Responsibilities

• Provide clear, professional, and empathetic customer service in sometimes sensitive situations.
• Coordinate and maintain accurate documentation and records related to RtW and WHS activities.
• Schedule appointments, meetings, and follow-ups.
• Support the team with day-to-day administrative tasks.
• Prepare correspondence, reports, and internal documentation.
• Ensure compliance with internal processes and confidentiality requirements.
• Liaise with internal teams, external providers, and stakeholders as required.

About You

You’ll thrive in this role if you have:

• A strong background in customer service, administration, or office support.
• A genuine interest in learning about Work Health & Safety or Return to Work practices.
• Excellent phone manner and written communication skills.
• High attention to detail and the ability to manage multiple priorities.
• Confidence handling confidential information.
• A calm, empathetic approach when dealing with customers or employees.
• Strong organisational and time-management skills.

Why Michael Hill?

• Flexibility: Hybrid working with WFH (1-2 days) per week and state of the art offices with free onsite parking.
• Culture: A supportive team environment and collaboration across People & Culture and WHS.
• Growth: Real opportunities for development and career impact.
• Brand: Be part of a global business with bold plans and a brilliant future.
• Perks: Discounts across our stunning product range & access to our exclusive rewards platform providing discounts and cashback with multiple retailers. Free access to our Employee Assistance Program.