Love Data, Digital and Dazzling Customer Experiences? 

If you get excited about conversion rates, online merchandising and crafting seamless digital journeys — and you also happen to love a bit of sparkle — we’ve got the perfect role for you.

Join Michael Hill at our Brisbane Support Centre in a full-time role where your strategic thinking and digital expertise will help shape the future of online retail across Australia, New Zealand, and Canada.

More About the Opportunity: 

We’re on the lookout for a digitally savvy, results-driven Senior eCommerce Specialist to lead the charge in optimising our online platforms. You’ll be part of a collaborative team that’s passionate about delivering exceptional customer experiences and driving commercial success.

This is your chance to make a real impact in a global retail brand that values innovation, creativity, and continuous improvement.

What You’ll Be Doing:

• Own and execute eCommerce strategies that drive traffic, conversion, and revenue.
• Manage product listings, promotions, and content across multiple digital platforms.
• Collaborate with cross-functional teams to deliver seamless and engaging online experiences.
• Analyse performance data and customer behaviour to inform decisions and uncover opportunities.
• Lead A/B testing and site optimisation initiatives to enhance UX and functionality.
• Support the rollout of new digital tools and technologies.
• Ensure brand consistency and commercial alignment across all online touchpoints.

What You’ll Bring:

• Solid experience in eCommerce, digital merchandising, or online retail operations.
• A sharp analytical mind and a love for data-driven decision-making.
• Proficiency in eCommerce platforms (e.g., Shopify, Magento, Salesforce Commerce Cloud) and analytics tools (e.g., Google Analytics, Power BI).
• Excellent communication and stakeholder management skills.
• A proactive, independent work style with a knack for juggling priorities.
• Experience in fashion, jewellery, or luxury retail is a bonus!

Why You’ll Love Working Here:

• A supportive, inclusive, and fun team culture.
• Opportunities for professional growth and global exposure.
• Be part of a brand that’s trusted across Australia, New Zealand & Canada.
• Enjoy generous discounts on our stunning product range.

Ready to Sparkle Online? Apply Now and Make Your Mark at Michael Hill.