Support with Precision. Solve with Purpose. Deliver with Care.

Are you detail-oriented, customer-focused, and thrive in a fast-paced environment? If you love solving problems, managing data, and supporting retail teams — this is your opportunity to shine.

Join Michael Hill at our Brisbane Support Centre as a Customer Orders Assistant, helping ensure smooth order management and accurate product information across Australia, New Zealand, and Canada.

What You’ll Be Doing:

• Manage special customer orders and vendor communications via D365 and Freshdesk.
• Support stores with order queries and provide timely updates.
• Assist with product data accuracy and master data maintenance.
• Review quotes, create SKUs, and manage overdue requests.
• Analyse reports and support exception/error resolution.
• Collaborate with internal teams to ensure seamless customer service.

What You’ll Bring:

• Strong attention to detail and time management skills.
• Excellent communication and problem-solving abilities.
• Confidence working with systems and data (D365, BI reports, Excel).
• A proactive, team-oriented mindset.
• Experience in retail, merchandising, or customer service is a bonus!

Why You’ll Love It Here:

• A collaborative, inclusive team culture.
• Opportunities to grow and learn across departments.
• Be part of a trusted brand across Australia, New Zealand & Canada.
• Enjoy generous discounts on our beautiful product range.

Ready to Support with Precision?

Apply now and make your mark at Michael Hill.