Permanent Full-Time | Cannon Hill | Free On-Site Parking | Close to Public Transport

Help Build the Future of Services at Michael Hill!

We’re evolving how Services show up across Michael Hill, moving from strong day-to-day delivery to a more connected, scalable, and customer-led function.

As part of this, we’re growing our team and looking for someone who can support both the day-to-day (BAU) while also helping shape what Services looks like in the future. This role sits at the centre of that journey.

What you’ll be part of:

This isn’t just a support role; you’ll have real input into how things improve and evolve:

• Help shape the future of Repairs & Services.
• Identify and solve real issues impacting stores and customers.
• Contribute to initiatives that improve service across markets.

What you’ll do:

• Manage and support global repairs and service enquiries.
• Guide stores on best practice and service execution.
• Spot trends, recurring issues, and opportunities to improve.
• Support the development of processes, tools, and training.
• Collaborate with teams and external partners to improve quality and turnaround times.
• Use data and insights to inform decisions and drive change.

What we’re looking for:

• Strong understanding of retail operations.
• Someone who naturally looks for better ways of doing things.
• Confident communicator who can guide and influence others.
• Highly organised and able to manage competing priorities.
• Practical problem solver who focuses on outcomes, not just tasks.

Why this is a great move:

• Growth: Build skills in process improvement, stakeholder engagement, and strategy.
• Exposure: Work across Retail, Operations, and key partner relationships.
• Impact: Be part of a high-impact services transformation early.
• Team: Supportive, down-to-earth, and high-performing team.
• Perks: Staff discounts, rewards platform, and Employee Assistance Program.

If you enjoy solving problems, improving how things run, and being part of something evolving, we’d love to hear from you!